Monitoring firm gets a little help from redundancy

The RIght Response
SSN Staff  - 
Saturday, October 1, 2005

COLUMBUS, Ga.--During a six-hour power outage in August, United Monitoring Services based here, continued business as usual with monitoring assistance from Dice's Corp. Disaster Recovery Center, a service subscribed to by the firm.
The monitoring station's local telephone company's office flooded after a thunderstorm dumped three inches of rain, which caused a power outage.
Once the monitoring station was notified about its failed telephone service, the firm started to transfer receiver and phone lines to Dice's Corp. Disaster Recovery Center in Bay City, Mich.
It was the first time the central had used the disaster recovery technology since it signed up for the service three years ago, said Chuck Granberry, vice president of operations at the central station.
United Monitoring Services was able to continue operations seamlessly until telephone communication was restored later in the day.
"It's very critical to have a back-up plan with our 20,000 customers," Granberry said. "For a central station our size, there is no way to have our own redundancy station. Most central stations can't afford that level of redundancy."