National accounts gets green light

Monday, August 1, 2005

MANASSAS, Va.--Vector Security is placing additional attention on its national accounts division, growing this segment of its business by setting up fully staffed offices in certain areas of the country.
The initiative replaces an older model Vector Security adopted 13 years ago, which relied upon the company's national service center here as its one point of contact and control for national accounts. Now, many of those efforts will become localized, and the first set of new branches will take place in Southern California and Texas.
"As our division grew, in terms of customer locations, it became apparent that we would need to grow closer to those in the denser region in order to maintain and support our strategy," said Michael Grady, senior vice president of Vector Security, a company that serves more than 140,000 electronic security customers and is known for its presence in the Northeast.
One aspect of Vector Security's national accounts division expansion is that each office will now have a project coordinator assigned to a specific region. It is expected these appointments will enable the company to provide quicker and more efficient technical service to customers, according to Jim Shepherd, who was recently appointed manager of field operations.
Along with the new locations, Vector Security is also increasing its staff at its office here and elsewhere. The company named Clay Masur as its first director of operations and brought on John Staph to lead its Southern California office.
According to Grady, the national accounts division serves more than 50 of the country's top retailers. Specifics on how many clients are part of the national accounts division were not provided.
Over the next two years, Grady said Vector Security will continue to build its national accounts division, focusing on areas occupied by existing and prospective clients.