Once again, UCC expands central

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Tuesday, July 1, 2003

SAN ANTONIO - Less than a year after doubling the size of its monitoring center, United Central Control is expanding again.

The company is in the process of adding another 2,300 square feet to its existing 4,000-square-foot monitoring center, driven mainly by the addition of a new customer service department, according to Mark Matlock, vice president of sales and marketing for UCC. Customer service representatives will handle incoming calls, freeing UCC’s dispatchers to focus on their jobs.

“When our dispatchers are handling incoming calls, it interferes with their ability to be really good dispatchers,” Matlock said.

“We’re going to completely separate that function out of the central station and set up a customer service department to handle all incoming calls.”

With 2003 growth at about 40 percent, Matlock said UCC is inching closer to its goals for accounts and dealers.

At present, UCC handles 50,000 monitoring accounts for about 180 dealers across the country. Matlock said he expects these numbers to grow similarly in the next year.

“We are constantly raising our marketing budget and we’ve also got new technologies coming in,” he said.

Matlock said UCC is activating Ademco’s Alarmnet-i Internet monitoring technology and is in the process of adding a new video monitoring solution as a new service for its dealers.

With the growth, Matlock said UCC has increased its staff levels by 15 to 20 percent since last year.