The Protection Bureau welcomes Brian Delphus as central station manager

SSN Staff  - 
Thursday, February 24, 2011

EXTON, Pa.—The Protection Bureau on Feb. 23 welcomed Brian Delphus as central station manager. Delphus will be responsible for managing the day-to-day activities of the company’s on-premise CSAA Five Diamond Certified central station.

Delphus came to the Protection Bureau with 16 years of call and command center management experience. At his previous position with Ameritech, Delphus grew a customer care center from 21 agents to over 1,500 agents. He also managed over 3,000 agents in four different locations for QVC.