Security Central beefs up infrastructure, expands to accommodate growth
STATESVILLE, N.C.—Security Central, a third party central station serving approximately 2,000 dealers and 300,000 accounts in all 50 states, recently completed infrastructure upgrades and new construction to add workstations in anticipation of continuing growth, according to IT director Brett Springall.
“We broke new ground to add space so that existing offices could be removed. The space freed up was included in the complete remodel of the central station, giving more room for operator seating,” Springall said. “The selection of space-saving technology furniture enabled us to fit more operator seating, at the same time as increasing the amount of desk space for each operator, furthering operator comfort.”
Springall said before the central station overhaul, the company had seating for 38 operators. Post ground breaking and renovation they have seating for 60 operators.
Ellen Brown Meihaus, co-owner of Security Central, agreed the new construction would solve the problem they were having with being at near capacity in terms of operator seating.
“We are here to stay and grow, which is why we make continuous investments in first-class facilities, the latest technologies, and the best employees,” Meihaus said in a statement. “These improvements to our network and power systems provide dealers with best-in-class monitoring.” Meihaus said the company plans to expand its workforce as it adds accounts.
Springall said there were significant infrastructure upgrades as well.
“Infrastructure upgrades included the addition of two 180kw Kohler generators, new ASCO automatic transfer switches, all new electrical panels and circuits, two new APC Symmetra UPS systems, new local area network (LAN) cabling and switches, and new furniture,” Springall said. “All existing PC’s were upgraded prior to finishing the project, and additional PC’s of the same model have been added since completion.”
Dick Gill, owner of Fayetteville, N.C.-based Gill Security, said the upgrade would allow Security Central to continue providing excellent service and cutting edge technology.
“We’ve been with Security Central for over 20 years. And really, now is the most exciting time in our industry with technology changes—44 percent of people in our community doesn’t have a home phone—so it’s exciting, all this new technology to send and receive signals,” Gill said. “It’s great to work with a company that keeps up with technology, to have a central station that’s willing to invest in technology and the personnel to handle increased business, as well as any crisis that might arise.”
Security Central is a CSAA member and is UL- and FM-listed.