Time Warner Cable amps up IntelligentHome rollout

Wednesday, March 6, 2013

NEW YORK—After launching its IntelligentHome security/home automation product in upstate New York, Southern California and North Carolina in 2011, Time Warner Cable recently announced it plans to roll out IntelligentHome in its footprint nationwide in 2013.

Maine, Kansas City, Mo., South Carolina and all of North Carolina—its original launch was limited to just Charlotte, N.C.—are some locations in which Time Warner has recently said IntelligentHome will now be offered.

Andrew Russell, Time Warner communications manager for New England, said in an email interview that the Maine launch, announced March 5, is the company’s first introduction of the product in New England.

He added, “We expect IntelligentHome to be rolled out across our footprint this year.” Time Warner is in 29 states, he said.

Time Warner describes IntelligentHome as “an easy-to-use wireless system that offers professional home security along with flexible features that allow customers to check in on their kids or pets, arm or disarm their security system, turn on a light or set the thermostat the way they like it—all via a smartphone, laptop or in-home touch screen.”

The product is professionally installed by Time Warner employees and also is professionally monitored.

Russell said Time Warner “owns and operates a Five Diamond emergency response center that monitors homes across the country.”

The company said in a recent news report that its central station is in Syracuse, N.Y.

Russell said IntelligentHome “is available to Time Warner Cable customers who subscribe to our Standard Internet tier or higher.”

The cost for a system is $33.99 per month, and equipment packages start at $99.99 for basic and climb to $399.99 for premiere service and $699.99 for ultra service.