New series 'On Location: Central Stations'
The biggest step I have taken, so far, in learning about the industry has been visiting American Alarm and Communications, back in December. This helped me learn a lot more about this side of the industry, to see first hand how one central station handles things.
Much like putting a face to a name, seeing the workings of American Alarm’s central station helped me piece together a bit more about how the industry works. It then sparked the idea to start an occasional series of articles along the same concept.
Now I’ll be visiting various monitoring centers to see how each one works and—more importantly—what makes each unique, as well as the new ways any company might be reshaping its station or its offerings in the future.
My next visit is with Centra-Larm, the wholesale monitoring center based, not too far from the SSN office, in Manchester, N.H.—I’m really looking forward to it. It’ll be interesting to hear about how this company does monitoring. Check back in next week for a full article on my visit.