Touring and learning about an industry


American Alarm and Communications, a full-service security company with a central station based in Arlington, Mass., was kind enough to host me Dec. 15 to help me learn about the industry I recently signed on to cover.

Maria Moretti, command center manager, Chris Newhook, central station manager, and Keith Hunt, technical manager, led my visit. Starting with a tour of the administrative offices, then into the “Command Center.” Ending with a session of observing central station operators.

Being new to the industry, there was a lot of value for me in witnessing first-hand the everyday workings of a central station, learning the exact process by which alarms come in and are handled by the operators.

In an industry that is changing, faster almost every year, especially as newer technologies are introduced and updated, there are more openings to pursue, explained Newhook, expanding opportunities for security company employees.  

American Alarm encourages its employees to follow whichever growth path they are more geared towards. This approach, from my perspective, makes the industry seem more dynamic in a positive way—one of supported exploration.

“If you've been in it long enough, you won't just have one job, you wear many hats,” said Hunt.

One thing I can say is that I find the industry to be one thing in particular—easy to learn about. It is full of good people, such as those at American Alarm and Communications; people pushing themselves to help others learn and adapt.