Tag: CMS
Women in Security: Rose Sabourin of CMS
November 27, 2018Spencer Ives
LONGWOOD, Fla.—In early November, Rose Sabourin marked 24 years with CMS, the wholesale monitoring center based here.Sabourin is currently the operations support manager. “That basically covers anything and everything to do with our business, and our monitoring platform, and any of the tools that we offer our dealers,” she said. She has been in this role for 10 years and has about six people report to her.When Sabourin joined CMS, she didn't know much about the security industry....
SSN marks 10 years of celebrating Women in Security
November 27, 2018Spencer Ives
YARMOUTH, Maine—For the 10th consecutive year, Security Systems News has the honor of featuring several outstanding Women in Security, each of whom has stood out in her company and within the industry. This year's profiles include women from different areas of the business, including commercial integrators, manufacturers and monitoring centers.
“Security Systems News' Women in Security features in our recent December issue are devoted to highlighting the achievements of leading...
Where is video monitoring now?
July 25, 2018Spencer Ives
YARMOUTH, Maine—Video monitoring, including proactive video monitoring, guard tours, video verification and even MIY among consumers, is on the rise, according to six wholesale monitoring professionals interviewed by Security Systems News.
“The subscriber is demanding more video monitoring options and we are continuing to invest in our video monitoring capabilities,” Woodie Andrawos, president of NMC, told SSN in an email interview. “NMC has been a big proponent of video...
CMS launches new dealer portal
May 3, 2017Spencer Ives
LONGWOOD, Fla.—CMS is now launching CMS Compass, a proprietary dealer portal for the company's dealers, allowing them to see more information relevant to their business on the portal's dashboard.“Our goal with Compass was … to show our dealers that there might be a better way to manage their business,” Jennifer Marshall, marketing and communications manager for CMS, told Security Systems News.The company first announced the new portal at ISC West 2016 and started rolling it out...
CMS' Tony Wilson talks about DragonFly
June 15, 2016Spencer Ives
I recently got the chance to have an email conversation with CMS' president Tony Wilson about the company working with Honeywell's DragonFly DIY offering. The DragonFly product is a self-installed system that is tied to professional monitoring. Wilson said the company hopes to have dealers on the DIY program by the end of June.
Wilson said that this is the first DIY solution that CMS is offering its dealers, adding that the company is also “considering adding an additional DIY program that...
CMS joins ASAP
November 6, 2015SSN Staff
LONGWOOD, Fla.—Criticom Monitoring Services went live with ASAP to PSAP program in mid-October, starting with the city of Richmond, Va.
“Our hope is that the ASAP program will increase the speed and accuracy of our dispatches,” Tony Wilson, president of CMS, said in a prepared statement.
CMS serves more than 3,500 alarm companies and their 800,000 customers, with monitoring services including security, fire, PERS, environmental, two-way voice and remote video.
“Awareness...
Possible Protection 1 buyers: PE firm, telecom or cableco
August 6, 2014Tess Nacelewicz
YARMOUTH, Maine—Home security giant Protection 1 is up for sale for more than $1.5 billion, Reuters reported this week. Likely buyers could range from a top private equity firm to a telecom or cableco, an industry analyst told Security Systems News.
GTCR, the private equity firm that bought Protection 1 in 2010 for $828 million, has asked Morgan Stanley to help in the sales effort, the news service reported Aug. 4.
Romeoville, Ill.-based Protection 1 did not respond to SSN's request...
PPVAR panels at ISC West merit a close look
March 19, 2014Leif Kothe
For anyone monitoring the progress of the latest push toward a comprehensive verified alarm standard, there's a pair of consecutive PPVAR panel sessions at ISC West that are can't-miss in stature.
The first session, moderated by Steve Walker, vice president of Stanley Convergent, kicks off on Thursday, April 3 in Room 502, and is especially noteworthy because it brings several outside-the-industry perspectives into the same forum. Titled “Insurance and Law Enforcement Review Verified Alarms,”...
Floor space filling up fast at ESX
March 20, 2013Rich Miller
ESX is one of the fastest-growing trade shows in the country, a distinction that hasn't been lost on the industry's top monitoring and integration companies. The expo floor is already more than 70 percent sold for this year's event, which will be moving down the street from Nashville's Convention Center the new Music City Center.
More than 140 exhibitors were on board as of Monday, including 30 companies that weren't on the floor last year. Among the new participants from the...
Sizing up the competition
August 7, 2012Rich Miller
“Don't look back. Something might be gaining on you.”That pearl of wisdom from baseball legend Satchel Paige could very well be applied to the world of wholesale alarm monitoring. The competition is fierce and getting fiercer, raising the stakes for central stations of all sizes. Dissatisfaction over real or perceived problems can prompt a dealer to jump ship, costing a company a chunk of RMR and maybe even a bit of its reputation.Success hinges on a combination of price, service and...