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AAA gets new digs

Two major areas of growth are monitoring center and customer care
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10/01/2006

WINNIPEG, Manitoba--For more than 25 years, AAA Alarm Systems has been in the same building, but last year, after the company experienced a growth spurt by acquiring more than 55,000 accounts in February, the company knew a move would be the next step.
"We knew that if we kept on that [acquisition] road," the company would outgrow the facility, "so we really needed to start again from scratch," said Kim Schellenberg, the monitoring center director who also served as project manager for the construction of the new facility.

HSM severs last tie to Honeywell

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10/01/2006

MINNEAPOLIS--HSM Electronic Protection Services will relocate its Protection Net Center to a new facility here this month, which will be the last step for HSM in separating from its former parent company, Honeywell.
"This has been the last real estate that we have co-occupied," said Don Young, the chief information officer at HSM.

CSAA seminar hits land of the Space Needle

Brief
SSN Staff  - 
10/01/2006

SEATTLE-- The Central Station Alarm Assocation fall operation management seminar will be held October 15 through 17 at the Marriott Sea-Tac Airport here.
The meeting provides information to central station management personnel regarding new technology and personnel management issues.

Counterforce USA achieves Five Diamond status

Brief
SSN Staff  - 
10/01/2006

HOUSTON--Counterforce USA, a provider of alarm monitoring and response services to residential and commercial customers, was awarded Five Diamond Certification by the Central Station Alarm Association this summer.
Upon receiving the certification Counterforce USA, a part of UTC Fire & Security, a unit of United Technologies, affirms that the company's dispatchers have passed the CSAA Central Station Operator Training Course Level 1.

SIS adds training facility

Automation software provider responds to client needs during move
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09/01/2006

ORLANDO, Fla.--Later this month, Security Information Systems, a software automation provider to wholesale, proprietary and government central stations will move into a larger location here that will house a new training facility for customers.

UCC watches over Advantage accounts, thanks to video monitoring

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09/01/2006

SAN ANTONIO--Having made the move to a brand-new facility earlier this year, United Central Control, now in 14,000-square-foot digs, added video monitoring as a service to its account base in July, after purchasing those accounts from Advantage Security Integration of Houston.
Advantage has more than 500 accounts currently monitored by UCC, a wholesale monitoring facility, but "they were doing video monitoring themselves," said Mark Matlock, UCC's vice president of sales and marketing.

Guardian of Mich. picks up accounts, expands reach

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09/01/2006

SOUTHFIELD, Mich.--In late June, Guardian Alarm Company of Michigan, Inc.

Hackett Security rolls with IP

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09/01/2006

ST.LOUIS-- The IP monitoring service Hackett Security launched last month started to evolve when the system integrator four years ago started video monitoring.

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