ADRM’s Dan O’Neill and Matt Isgur: DEFENDER platform offers ‘simplification and transparency’

YARMOUTH, Maine—Risk management solutions provider Advanced Data Risk Management (ADRM) recently launched its DEFENDER managed services platform with the intent of improving, overseeing, and maintaining the reliability of clients’ security systems.

In its announcement of the DEFENDER launch, the company noted that the platform “ensures the seamless operation of integrated electronic security systems, including video management, access control, intrusion detection, key control, and visitor management systems.”

ADRM President and CEO Dan O’Neill and Chief Technology Officer (CTO) Matt Isgur explained how DEFENDER will redefine the managed services sector and encourage users to take proactive measures to ensure all systems and components are optimized.

SSN: Can you share a bit about ADRM and what you do?

O'Neill: ADRM is a risk management and security engineering firm founded in 2014. With a dedicated team of 28 full-time employees, we specialize in delivering risk assessments, security system design, emergency response planning, business continuity planning, and managed security services.

SSN: Can you tell us what DEFENDER is and how it fits into your service offerings?

O'Neill: DEFENDER is a security management platform that we initially used internally to optimize our operations. After experiencing significant success with it, we made the decision to commercialize it. DEFENDER helps streamline processes for managing security systems, allowing organizations to keep their security measures up to date and efficient.

SSN: Talk about some of the benefits that DEFENDER offers its clients.

Isgur: DEFENDER tackles the challenges of fragmented systems and manual tracking by centralizing asset management, health monitoring, incident tracking, service tickets, risk assessments, and compliance - all within one intuitive platform. This ensures critical data is always accessible and actionable.

With AI-powered intelligence and easy-to-read summaries, DEFENDER offers a clear, efficient, and real-time view of your security environment.

SSN: How did you identify the need for a platform like DEFENDER?

O'Neill: As we expanded our client base, we found the limitations of traditional tools like Excel and Power BI more pronounced. Managing dozens of clients and systems required a more dynamic solution to track the multitude of tasks and responsibilities associated with security systems. This situation prompted us to develop DEFENDER to effectively automate and manage these processes.

SSN: In what ways does DEFENDER help organizations streamline their security operations?

Isgur: DEFENDER streamlines security operations by bringing everything together into a unified system. Security teams see the full picture at both the site and company level.

For example, asset management doesn’t just track product locations and warranties. It connects to health monitoring, so teams are notified the moment a critical device goes down. Incident tracking ties directly to service tickets, ensuring issues aren’t just logged but actively worked on. Inventory, expiring licenses, and ongoing projects all feed into a central view, allowing teams to plan ahead instead of scrambling to catch up.

With DEFENDER, nothing happens in isolation - every decision is made with a complete, real- time understanding of the security landscape.

SSN: What growth opportunities do you foresee for DEFENDER?