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Interface Security Systems promotes Brent Duncan to president/COO

Interface Security Systems promotes Brent Duncan to president/COO Company sees 165 percent increase in new customer acquisitions under Duncan’s leadership as chief revenue officer

EARTH CITY, Mo.—Interface Security Systems, a managed service provider delivering business security, managed network, UCaaS and business intelligence solutions to distributed enterprises, announced the promotion of Brent Duncan to president and COO.

Since joining Interface in April 2019 as Chief Revenue Officer, Duncan has been instrumental in transforming the company’s go-to-market strategy. Under Duncan’s leadership, Interface expanded its service offerings to a wider range of verticals, launched new products and adapted existing products for new applications, formed new strategic partnerships, and increased their new customer acquisition by 165%, in spite of the global pandemic.

“I’m honored to assume these additional responsibilities and am energized by the opportunities for us to grow our business,” said Duncan. “Working as true partners to our customers, we will continue to differentiate ourselves with our innovative technology, customized services and our philosophy of relentless customer support.”

Duncan will continue to lead the revenue organization while taking on the additional responsibility for the company’s operations functions, thus creating a structure where the entire sales process, services deployment, customer lifecycle support, governance and customer experience are all part of one unified team.

“This is a well-deserved promotion for Brent,” said Interface CEO Michael Shaw. “He has demonstrated strong leadership skills and delivered outstanding results in the Chief Revenue Officer position over the past 18 months. Expanding Brent’s leadership role in the company achieves my vision for an executive team structure that will optimize the future success of the business. I am excited to be working with Brent and firmly believe that our best years are yet to come.”

Interface is also in the process of making substantial investments in new product innovation, IT infrastructure and people.

“We believe Interface is uniquely positioned to help businesses integrate the management of their security, managed networks, and business intelligence. Doing this has always been important, but with the global health crisis it is even more important,” said Prudential Capital Partners, Managing Director Robert Derrick. “We look forward to supporting Brent in his new role, and the entire Interface management team as they continue to focus on delivering the highest quality products and service to their customers.”


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