OneTel and TouchTone deliver SMS mobile messaging services

CEDAR KNOLLS, N.J. — OneTel Security, in partnership with TouchTone Communications, has launched its new real-time SMS mobile messaging services tailored specifically for the alarm, life safety, and security industries.

Including Rich Communications Services (RCS) where available, and engineered for mission-critical applications, this solution enables secure, interactive, and compliance-ready A2P (application-to-person) messaging to support alerts, monitoring, and emergency communications.

With RCS capabilities, customers can elevate their messaging experience through branded interactions—incorporating logos, names, colors, verified sender information, reply options, multimedia (images, audio, video), and performance tracking such as delivery, read, and click-through metrics.

“Our partners, such as OneTel, need communication tools they can depend on,” said Pino Bio, president of TouchTone Communications. “This SMS solution was built with their needs in mind -fast, secure, and always on. Combined with our nationwide reroute voice solutions, Control Center call control software and Branded Calling ID (BCID), TouchTone is delivering even greater control and flexibility to manage communications and boost customer engagement.”

SMS routes are optimized for over 800 telecom providers worldwide increasing performance in message delivery speed, reliability, and engagement rates.

“Both OneTel and TouchTone have a shared mission to support organizations where every second counts,” said Sascha Kylau, vice president, sales and marketing at OneTel Security. “By integrating real-time SMS and RCS messaging into our communications suite, we’re equipping alarm, life safety, and security providers with the tools they need to ensure urgent messages are seen, understood, and acted upon without delay.”