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Good news for security companies: Cable Guy's customer service ratings fall to new lows

May 21, 2014Tess Nacelewicz

Professional security companies proudly point to the good service they give consumers as an important differentiator between them and their giant cableco and telecom competitors. And a new consumer satisfaction survey suggests they don't have to worry about losing that edge to the Cable Guy anytime soon—because it shows new dips for Time Warner Cable and Comcast, and AT&T and DIRECTV don't fare too well, either. The American Customer Satisfaction Index released its annual measure...

American Customer Satisfaction Index (ACSI), AT&T, Comcast, Cox Communications, David VanAmburg, DIRECTV, Time Warner Cable, Verizon