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Tag: Cox Communications


This Blog's on Fire (And Other Stuff)

Good news for security companies: Cable Guy's customer service ratings fall to new lows

May 21, 2014Tess Nacelewicz

Professional security companies proudly point to the good service they give consumers as an important differentiator between them and their giant cableco and telecom competitors. And a new consumer satisfaction survey suggests they don't have to worry about losing that edge to the Cable Guy anytime soon—because it shows new dips for Time Warner Cable and Comcast, and AT&T and DIRECTV don't fare too well, either. The American Customer Satisfaction Index released its annual measure of the communications...

ACSI, American Customer Satisfaction Index, AT&T, Comcast, Cox Communications, David VanAmburg, DIRECTV, Time Warner Cable, Verizon


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Also Noted

Faulkner to lead Cox Home Security

September 5, 2013SSN Staff

ATLANTA—Kristine Faulkner has been promoted to vice president and general manager of Cox Home Security and Smart Home, the company announced in a Sept. 5 news release. In part, she will oversee new Smart Home product initiatives. Cox Home Security offers home alarms with continuous intrusion and safety monitoring, remote access and electronic alerts. Professionally monitored and installed, it is currently available to customers in Arizona, California, Connecticut, Ohio, Oklahoma, Rhode Island...

Cox Communications, Cox Home Security, kristine faulkner, smart home


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20 Under 40

'20 under 40' 2013 - Erik Evans

June 11, 2013Tess Nacelewicz

Erik Evans, 37Southwest region operations manager,Cox Home Security, Cox CommunicationsAtlantaHow did you get into the security industry?In 2010, I was a project manager at Cox and was asked to be the sales project leader for the launch of the new Cox Home Security product in Arizona. It started out as just another project that I ran, but the more I learned about the product the more I wanted to continue to be tied to it and see it grow. One of the reasons I was so interested was that my own house...

20 under 40 2013, Cox Communications, Cox Home Security, Erik Evans


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Residential

Influx of telecoms, cablecos into security not alarming, study says

June 7, 2013Tess Nacelewicz

AUSTIN, Texas—The penetration rate for U.S. residential intrusion alarm products will increase by 5 percent to 8 percent during the next three years, aided by the entrance of the new telecom and cableco players in the market, according to a recent study by IMS Research, now part of IHS.Adi Pavlovic, security and fire analyst for IHS, told Security Systems News that it's too early to tell how much the new players already have increased the penetration rate, which has been stalled at about 20...

Adi Pavolic, AT&T, Comcast, Cox Communications, IHS, IMS Research, Lowes, Time Warner, Verizon


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Also Noted

Cox expands home monitoring service

March 20, 2013SSN Staff

WEST WARWICK, R.I.—Cox Home Security, the security branch of Cox Communications, based here, is expanding its home monitoring service to Rhode Island, Connecticut and Ohio, according to a company statement March 19. In October 2012, Cox told Security Systems News that it planned to expand its professionally installed and monitored home security service after piloting it in Arizona, and they have plans to launch the product in additional markets through 2013. The system includes intrusion and...

Cox Communications, Cox Home Security


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Residential

Cox expanding its home security/home automation reach

October 24, 2012Tess Nacelewicz

ATLANTA—After a successful trial of its home security/home automation offering in Arizona, Cox Communications is now expanding Cox Home Security to six other states.“The service will be available in the California, New England-Cleveland (Rhode Island, Connecticut and Ohio) and Oklahoma regions by mid-November,” Todd Smith, director of media relations for the cable company, told Security Systems News in an email interview. “And we plan to launch in Virginia by the end of the...

Cox Communications, Cox Home Security, home automation, Todd Smith


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This Blog's on Fire (And Other Stuff)

Cox to expand home security

August 22, 2012Tess Nacelewicz

First, Cox Communications began trialing its new home security/home automation in Tucson, Ariz. last summer. Then, it expanded the service to customers in Phoenix this April. Now, the Atlanta-based cable company announced yesterday, the pilot project has been such a success that the company plans to launch Cox Home Security—which is professionally installed and monitored by a third-party provider the company has declined to name—to other markets later this year. Where? That's still anybody's...

Cox Communications, Cox Home Security, Security Systems News, Todd Smith, Vince Groff


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Residential

Cox launches home security in Phoenix

May 30, 2012Tess Nacelewicz

ATLANTA—Cox Communications has expanded the trial of its home security/home automation offering to Greater Phoenix. The expansion follows the success of a trial of Cox Home Security in Tucson, Ariz., which began last June, the company said.“We launched the initial trial in Tucson last summer and expanded that to include the Phoenix area in April. We've received good early feedback and results thus far,” Todd Smith, manager of public relations for Cox, based here, told Security Systems...

Cox Communications, Cox Home Security, Security Systems News, Todd Smith


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Residential

Security providers early winners in home automation/home security space

May 29, 2012Tess Nacelewicz

DALLAS—Security providers have a “first mover” advantage in home automation/home security right now, but the big telecoms and cable companies entering the space are serious competitors who may be game-changers in the future, according to a market research company analyst.“In the short term, there's enough opportunity for everyone,” Tom Kerber, director of research on home controls and energy at Parks Associates, based here, said in a May 17 webcast on engaging consumers...

2GIG, ADT, alarm.com, AT&T, Comcast, Cox Communications, Frontier Communications, Parks Associates, Security Systems News, Time Warner Cable


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This Blog's on Fire (And Other Stuff)

The Cable Guy goes pro as telecoms enter security space

January 4, 2012Tess Nacelewicz

Watch out security industry! Here comes the new version of the Cable Guy—one that's more likely to wear a suit and have a computer science background than be a rube who's always late. As the telecoms enter the security space at a fast and furious pace—I've recently written about the new home security/home automation offerings of Verizon, Time Warner Cable, Frontier Communications, AT&T, Cox Communications, and Comcast—the security industry has expressed confidence that small, professional...

AT&T, cable guy, Comcast, Cox Communications, Frontier Communications, The New York Times, Time Warner Cable, Verizon


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