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CPI continues on road less traveled

July 1, 2013Leif Kothe

CHARLOTTE, N.C.—Like many monitoring companies, CPI Security Systems chalks up some of its recent success to the boon of technological advances, from smartphone apps to home automation capabilities.But the super-regional's strong retention rate may also be abetted by its willingness to break with orthodoxy when it comes to customer relations, Greg Hurst, central station manager at CPI, told Security Systems News.“We don't necessarily wait for an incident to happen,” he said. “We...

central station, CPI Security Systems, Greg Hurst, Physical Security