Tag: Honolulu
IST doubles service revenue
November 17, 2011Martha Entwistle
HONOLULU—At the suggestion of a new operations manager, Integrated Security Technologies decided to install a new customer service portal in 2010. As a result, the company doubled its service revenue in one year.“It's great. Customers love it,” explained Christine Lanning, president of IST, which is a member of PSA Security. “They can go online and enter their problem, and they're notified about when a tech will show up, what actions were taken, and when we resolved the issue.”IST...
Door knocking in Hawaii generates concerns
June 30, 2011Tess Nacelewicz
HONOLULU—After hearing complaints that summer-sales-model companies in Hawaii this summer are using deceptive sales practices, the Hawaii Burglar and Fire Alarm Association decided to warn homeowners itself.
Members recently talked to a local television station about reports they say they've had from customers and others about door-knocking companies using unethical sales techniques.
“We just decided that was the best way to get the word out to the public,” association vice president...