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Tag: Honolulu


IST doubles service revenue

November 17, 2011Martha Entwistle

HONOLULU—At the suggestion of a new operations manager, Integrated Security Technologies decided to install a new customer service portal in 2010. As a result, the company doubled its service revenue in one year.“It's great. Customers love it,” explained Christine Lanning, president of IST, which is a member of PSA Security. “They can go online and enter their problem, and they're notified about when a tech will show up, what actions were taken, and when we resolved the issue.”IST...

Andrew Lanning, Christine Lanning, Honolulu, Integrated Security Technologies, IST, Lenel, OnGuard

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Door knocking in Hawaii generates concerns

June 30, 2011Tess Nacelewicz

HONOLULU—After hearing complaints that summer-sales-model companies in Hawaii this summer are using deceptive sales practices, the Hawaii Burglar and Fire Alarm Association decided to warn homeowners itself. Members recently talked to a local television station about reports they say they've had from customers and others about door-knocking companies using unethical sales techniques. “We just decided that was the best way to get the word out to the public,” association vice president...

Better Business Bureau, Hawaii Burglar and Fire Alarm Association, Honolulu, John Cannon, Mary Paulson, Nathan Berlier, summer sales, Timothy Caminos

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