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San Jose's non-response policy catches alarm industry off guard

January 4, 2012Rich Miller

SAN JOSE, Calif.—The police department's new non-response policy for unverified alarms, announced the week before Christmas and put into effect Jan. 1, ignores data on enhanced call verification and rolls out a “welcome mat” for burglars, alarm industry officials say.The San Jose Police Department announced the policy change on its website in a posting titled “Verified Response Protocol Information.” Citing a 2008 department study that found that more than 98 percent...

CAA, California Alarm Association, Jerry Lenander, non-response policy, Orange County Alarm Association, police department, San Jose, Security Industry Alarm Coalition (SIAC), Sharon Elder