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Silent Knight training 'just in time'

December 1, 2010Tess Nacelewicz

MAPLE GROVE, Minn.—Some new five-minute training videos clips produced by Silent Knight by Honeywell provide short, direct explanations about popular topics such as programming an IP Communicator and troubleshooting ground faults. And the videos aren't just useful; they also have a touch of humor to keep them interesting. The Just-in-Time-Learning video clips, introduced in October, are designed to lend a helping hand to technicians on the job, maybe after-hours when tech support may not be...

Just-in-Time-Learning, Phil Sengchanh, Scott Schuette, Shawn Burke