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Tag: Springfield Police Department


Missouri city part of new trend of outsourcing false alarm services

July 23, 2013Leif Kothe

SPRINGFIELD, Mo.—With false alarms becoming a growing administrative nuisance, the police department in this city decided to do something that is now a burgeoning trend: Outsource its false alarm billing and tracking services to an IT company.The Springfield Police Department has hired global IT giant PMAM, based in Irving, Texas, to collect unpaid fines and inform customers about system issues to avert future false alarms, which are often caused by installation flaws or dated systems.Springfield...

Ben King, PMAM, Springfield Police Department

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Monitoring Matters

Missouri city the latest to outsource false alarm services

July 17, 2013Leif Kothe

The trend of municipalities outsourcing false alarm collection services continues, and as in past instances, the most recent agreement involves Irving, Texas-based PMAM, a global IT firm with four U.S. offices and an office in Mumbai. Their slogan is “Around the World, Around the Clock,” so you can see why their false alarm tracking and billing services might appeal to cities hoping to nip the problem in the bud. According to an article from KSMU (Ozarks Public Radio) in Springfield,...

central station alarm monitoring, false alarm dispatches, Missouri, Springfield, Springfield Police Department

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