ESA modernizes CAT Level 1 training to address technician shortage

FRISCO, Texas—The Electronic Security Association (ESA) has launched a modernized version of its Certified Alarm Technician (CAT) Level 1 course, updating the long-standing training program to better align with evolving technologies and ongoing workforce challenges in the electronic security industry.

The CAT Level 1 course, widely recognized by authorities having jurisdiction (AHJs) for state licensing, is designed as an entry-level certification for technicians. The program consists of 22 hours of online instruction followed by a proctored two-hour exam and covers core disciplines including intrusion detection, fire detection, video surveillance and access control.

ESA said the updated course introduces expanded content areas such as wireless technology, Internet of Things (IoT) systems and cybersecurity fundamentals, along with more interactive, learner-focused elements aimed at improving retention and practical application.

Focus on workforce development

ESA executives said the changes come as the industry faces growing demand for skilled technicians that is outpacing the available labor pool.

“The electronic security and life safety industry is at a critical inflection point,” said ESA COO Jillian Bateman-McIntosh. “Demand is rising, but the pipeline of skilled technicians is not keeping pace. ESA exists to solve challenges like this for integrators and dealers. Through resources like our newly modernized Certified Alarm Technician Level 1 certification, we’re providing accessible, self-paced training that helps companies onboard faster, develop talent more effectively, and strengthen their teams from the ground up.”

The course remains fully online and self-paced, a format ESA said is intended to give companies flexibility as they onboard and train new hires.

Jared Buchanan, ESA’s training director, said the redesign emphasizes practical knowledge that technicians can apply in the field.

“This online, self-paced experience has been redesigned to deliver practical, field-ready knowledge technicians can apply immediately in real-world environments, helping companies develop stronger teams faster,” he said.

Updated content, delivery

In addition to new subject matter, ESA said the course incorporates a more modern training experience, including interactive elements designed to engage learners and reinforce key concepts.

The association said the updated CAT Level 1 certification is intended to provide a scalable training solution for integrators and dealers looking to standardize onboarding and improve technician readiness as technologies continue to evolve.

Enrollment for the modernized course is now open through ESA.

Photo courtesy of Electronic Security Association