Tag: Jason Bradley
Guardian Protection and Blitzz partner on Virtual Appointments
December 5, 2023SSN Staff
SAN JOSE, Calif. – Blitzz, a remote customer support provider has partnered with Guardian Protection, a residential and commercial security company, to launch a new service for the majority of its more than 250,000 Guardian Protection residential customers: Virtual Appointments.
Virtual Appointments use augmented reality (AR) to help agents quickly and easily resolve customer queries that potentially require a service visit, over a live video call instead. Guardian Protection said that...
Guardian implements ASAP to PSAP in Richmond
August 27, 2014Leif Kothe
WARRENDALE, Pa.—When Jason Bradley was named director of central station operations for Guardian Protection Services in April, he said implementing the Automated Secure Alarm Protocol program would be high on the agenda. Just a few months into his tenure, that objective has been realized, with the company going live with the program in Richmond, Va., where the company has a strong account base.
It's a critical first step toward broader implementation in other PSAP-ready jurisdictions,...
Guardian brings in former central station leader at AT&T
April 28, 2014Leif Kothe
WARRENDALE, Pa.—Jason Bradley, the newly hired director of central station operations at Guardian Protection Services, was drawn to the company in part because of the management team's vision of the central station as a centerpiece of its message to customers and dealers.“What really impressed me when I met with senior leadership here is their core belief that central station operations are at the forefront of the tactical approach to the customer experience,” he said, adding that...