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Tag: North American Security

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Readers divided on need for early termination fees

June 4, 2013Rich Miller

YARMOUTH, Maine—Early termination fees are a standard in the security industry, but now The ADT Corp. is facing a class-action lawsuit over them on consumer protection grounds. Are the fees necessary to help companies recover installation costs and the loss of profit, or are they just an anti-competitive tool used to lock in customers?The 110 readers who responded to SSN's June News Poll were almost evenly divided on that question. Fifty percent said there was no need to handcuff customers,...

George Tanguay, North American Security, Security Systems News (SSN)

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