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TYSONS, Va. – has announced the limited launch of Gopher Info, a new AI-powered assistant for technicians and service providers.

Gopher Info works by leveraging large language models to improve service provider efficiency and operations. Including training and sale all the way to installation and support, said their service providers will be one of the first groups in the security industry to have this resource which is accessible through the Partner Portal and’s mobile app for service providers, MobileTech. Gopher Info is planned for wider availability later this summer.

“Innovation is in our DNA and we are always looking for ways to use new technology that enhances service provider efficiency,” said Jason DaCosta, Senior Vice President of Customer Operations at “This is a significant advancement for the security industry and sets a higher standard for support usability.” provided some examples of question that service providers can type into Gopher Info to receive information like:

•            Can you explain to me how Smart Arming and Arming Schedules work?

•            How do I install a Smart Gateway?

•            Do I need a power module to install a VDB750 with mechanical chimes?

•            How many Video Analytics rules can my customers create on their video doorbells?

…and Gopher Info will provide responses to those questions in an easy-to-understand language based on information created by experts. The company stated that it contextualizes, processes, and summarizes information from installation guides, product summaries, specification sheets, troubleshooting best practices, and training materials in a matter of seconds.

For more information or to learn about other products please visit them online at



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