Emergency24 appoints Joe Parisi as director of customer experience

DES PLAINES, Ill.—Emergency24, a family-owned, independent central station serving alarm dealers nationwide, has announced that Joe Parisi has joined the company as director of customer experience, effective immediately.

In this new role, Parisi will focus on strengthening the dealer experience across monitoring operations, data entry, onboarding, technology, and ongoing dealer support. His leadership will support Emergency24’s long-standing commitment to service consistency, operational integrity, and dealer-first partnerships.

Parisi brings 30 years of specialized experience across product development, engineering, manufacturing, project management, telecom infrastructure, and central station monitoring. Throughout his career, he has managed large-scale monitoring operations supporting nationwide dealer networks, overseen complex telecom and alarm communication platforms, led data conversions, and driven technology deployments across central station environments. He also brings deep leadership experience in technology and service operations, disaster recovery planning, and multi-site execution.

In addition to his commercial background, Parisi previously supported the Department of Homeland Security as a government contractor. In that role, he led teams of technicians and programmers, oversaw critical data and communications functions, implemented operational redundancy strategies, and provided training for federal law enforcement dispatch personnel. This experience adds depth to his expertise in secure communication networks, emergency response infrastructure, and mission-critical systems management.

“Joe is the perfect person to take on this new critical role. This is a key part of us doubling down on our award-winning customer service,” said Steve Mayer, CEO of Emergency24.

Parisi’s appointment reflects Emergency24’s continued investment in people, processes, and technology that help independent dealers deliver consistent service while maintaining full ownership of their customer relationships.