Interface integrates i3 cloud video platform with monitoring centers

ST. LOUIS, MO – Interface Systems announced that it has expanded its customer offering by integrating the i3 international cloud-based video management and analytics platform into its interactive Security Operations Centers (iSOCs).

Their iSOCs can now leverage real-time security camera feeds or access recorded footage captured by the i3 platform. According to Interface, iSOC staff can search for video footage, gather video evidence associated with security events, verify alarm events to eliminate false alarms, and provide security escorts when customer store locations open and close. Additionally, the integrated solution allows iSOC staff to access microphones and speakers deployed at customer sites.

“Our primary value proposition is our AI algorithm that accurately detects events or objects of interest from a wide variety of camera equipment on-premises or in the cloud,” Vy Hoang, Chief Customer Officer, i3 International said, speaking about i3 International’s partnership with Interface. “In large deployments involving hundreds of locations, a partner like Interface can leverage the capabilities of our platform and offer actionable insights at scale. We chose to work on this product integration effort with Interface, as we had a comprehensive view of how Interface’s expert intervention specialists are able to secure customers from their sophisticated monitoring centers.” 

Interface indicated that thanks to this integration, multi-site, consumer-facing businesses such as retail chains and restaurant brands looking to upgrade business security now have the option to deploy cloud-based AI video surveillance with data analytics. Information that’s backed by advanced Interface remote monitoring intervention specialists at their iSOCs.

"Interface's growth strategy hinges on our innovation and commitment to delivering superior outcomes for our customers. Through the integration of our iSOC with the i3 platform, we empower customers to access advanced video management and alerting features in the cloud. Moreover, we extend these capabilities to our trained intervention specialists, enabling them to take decisive action in de-escalating risky situations or contacting law enforcement as needed,” explained Brian Garavuso, Chief Technology Officer at Interface Systems.

Interface vowed to continue the development of capabilities for its iSOC technology by expanding their integrations to include a wide range of solutions including alarms, video management systems, and recording devices.

For more information, please visit interfacesystems.com.