Interface Systems achieves high Net Promoter Score with focus on customer success

ST. LOUIS—Interface Systems, a managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, has announced a Net Promoter Score (NPS) of 60, more than double the 2024 industry average of 24.8, based on ratings from 354 organizations across 22 sectors.

Among Interface Systems’ 25 largest enterprise accounts across retail, restaurant, and car wash industries, the score climbed to 71.

NPS, a globally recognized benchmark for customer loyalty, categorizes scores above 50 as “excellent” and above 80 as “world-class,” according to global management consulting firm Bain & Company. Interface’s scores signal exceptional customer loyalty across its growing national footprint.

“Our mission is simple – make our customers’ locations safer, smarter, and easier to operate,” said Brent Duncan, CEO of Interface Systems. “Achieving an NPS of 60 validates the trust our customers place in us. We’re proud of this milestone and are motivated to keep raising the bar.”

Interface Systems attributes its strong showing to an unwavering focus on customer success and the following initiatives:

• Remote resolution through 24/7 Security Operations Centers – 61% of service calls are resolved remotely, reducing customer downtime and eliminating unnecessary truck rolls.

• Expanded national field service team – A hybrid of internal experts and certified partners ensures rapid, high-quality on-site support when needed.

• Quarterly business reviews with enterprise customers – Provide actionable insights and supplement the company’s annual NPS feedback program to improve customer experience continuously.

To learn more about Interface Systems and its comprehensive solutions, please visit https://interfacesystems.com/