Tag: Net Promoter Score
Brinks Home goes proactive
July 22, 2026Cory Harris, Editor
DALLAS – As residential security evolves beyond traditional intrusion detection, Brinks Home is focusing on artificial intelligence (AI), home automation and proactive monitoring to meet changing customer expectations, according to Chief Customer Officer Veronica Moturi.
Today's consumers expect instant access to information and greater visibility into their homes, according to Moturi.
“I talk a lot about how our consumers are being trained by the...
Verkada launches four new U.S. offices, new international hub amid record sales
March 30, 2026SSN Staff
SAN MATEO, Calif.—Verkada, a provider of artificial intelligence (AI)-powered physical security technology, has announced the launch of four new offices across the U.S. - Atlanta, Chicago, Dallas, and Los Angeles - and a new international hub in Dubai.
This expansion comes after Verkada closed its fiscal year with revenue up 30% year over year and an investment from CapitalG, Alphabet's independent growth fund, which valued the company at $5.8 billion.
More than 31,000 organizations...
Interface Systems achieves high Net Promoter Score with focus on customer success
May 14, 2025SSN Staff
ST. LOUIS—Interface Systems, a managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, has announced a Net Promoter Score (NPS) of 60, more than double the 2024 industry average of 24.8, based on ratings from 354 organizations across 22 sectors.
Among Interface Systems’ 25 largest enterprise accounts across retail, restaurant, and car wash industries, the score climbed to 71.
NPS, a globally recognized benchmark...
PSA Network promotes Candice Aragon to chief experience officer
March 6, 2024SSN Staff
WESTMINSTER, Colo.—PSA Network, the world’s largest consortium of professional systems integrators, has announced the promotion of Candice Aragon to chief experience officer (CXO), effective immediately.
In her expanded role, Aragon will now head PSA customer success in addition to her current leadership of marketing, events and education.
“Candice has been a critical part of the PSA success,” said Matt Barnette, PSA CEO and president. “This promotion is...
Doyle Security takes easy step to understand customers
November 13, 2015Spencer Ives
SCOTTSDALE, Ariz.—Doyle Security, a full-service company based in Rochester, N.Y., started better understanding its customers by asking one question: On a scale of one to 10, “How likely is it that you would recommend Doyle Security to a friend or relative?”
With that question, Doyle can calculate its Net Promoter Score, Todd Julien, company director of sales, told an audience at Honeywell CONNECT 2015. "We think it's a growth strategy for us," he said. It lets the company...