Skip to Content

Mesa Police Department launches state-of-the-art RTCC with Genetec solutions

Mesa Police Department launches state-of-the-art RTCC with Genetec solutions

Mesa Police Department launches state-of-the-art RTCC with Genetec solutions

MONTRÉAL – Genetec announced that the Mesa, Arizona Police Department (MPD) has launched a state-of-the-art real-time crime center (RTCC) based on Genetec Security Center, Genetec Citigraf, and Genetec Clearance.

According to the department, within the first 12 months of the opening of the RTCC, the MPD solved more than 930 felony and 640 misdemeanor cases and recovered over 268 stolen vehicles while expediting their emergency response, improving situational awareness, and building collaboration in the community of its 550,000 residents.

To be proactive and innovative in its approach to policing, the city of Mesa has invested in a number of technologies over the years. According to the MPD, all of them were operating independently so that data and departments were siloed. “We wanted to bring all of this data together, to make it easier for our operators to gather and share real-time information with responding officers," MPD Lieutenant Ryan Stokes said. "With critical incidents, having situational awareness 30 to 90 seconds before arriving on the scene is a huge advantage.”

Security Systems News (SSN) reached out to clarify what MPD numbers looked like prior to implementation of Genetec solutions, but Stokes replied, “We do not have any numbers pre RTCC to compare to because we didn’t have the technology and cameras and LPRs to leverage.”

The MPD made the decision to launch their own crime center after touring facilities across the United States. It then added the Genetec Citigraf strategic decision support system, and Genetec Clearance digital evidence management system to its existing Genetec Security Center unified platform.

The Mesa RTCC is a 3,000-square-foot public safety command center equipped with massive video walls and advanced technology, with Genetec Citigraf acting as the main visualization dashboard for emergency response and investigations. The company said It utilizes 800 city cameras, 180 traffic cameras, eight mobile Police Observation Devices (PODs), real-time AVL data, live 911 calls, real-time drone video, and other key technologies.

“Soon, the system will include more transportation cameras, data from the MPD's records management system (RMS) system, a downlink for helicopter video footage, and on-demand community cameras from participating businesses and schools,” Genetec wrote. “Operators can also access ALPR and video analytics systems within separate applications, though plans are underway to connect all that data within Citigraf.”

Additionally the MPD uses the RTCC to speed investigations, mining historical data in Citigraf to retrieve evidence and using the Clearance Camera Registry feature to speed up canvassing from businesses and residents. Those who participate register their cameras as part of the Mesa Community Connect program. RTCC operators can then locate their cameras on a map and quickly request video recordings via email, which are shared back to the MPD via a secure web portal. The MPD said that the program now has over 150 participants, and the city is working to bring more than 5,000 cameras from Mesa Public Schools into the system.

“Citigraf has changed the way we do policing,” Stokes said. “Genetec has been a solid partner during this whole project. We’re really excited about the future of our RTCC operations. We have the foundation and the support. Now we’re going to build on that to make our city even safer.”

More information about the RTCC is available online at


To comment on this post, please log in to your account or set up an account now.