RapidSOS, Denise Amber Lee Foundation seek to raise emergency call standards
By SSN Staff
Updated 5:58 PM CDT, Mon June 29, 2026
NEW YORK – RapidSOS and the Denise Amber Lee Foundation have partnered to raise the industry standard for emergency call quality assurance (QA) to 100% nationwide.
.jpg)
For decades, public safety agencies have struggled to achieve the benchmark of 1% to 3% for manual call review.
Together, RapidSOS and the Foundation are calling for a new gold standard: every single call reviewed, every dispatcher supported, and every agency equipped with the tools and expertise to make it happen.
HARMONY AI scores 100% of calls within 90 seconds of the call end, against agency-defined rubrics, with each score linked to the exact transcript moment that triggered it. The Denise Amber Lee Foundation-certified QA evaluators set up each agency's first 10 customized scorecards and provide ongoing calibration throughout the year. All of this is built into RapidSOS QA at no additional cost to agencies.
"Telecommunicators handle life-and-death calls every shift: a rollercoaster of trauma, urgency, and professional pressure,” said Michael Martin, founder and CEO of RapidSOS. “They deserve to be supported by a program built with as much care as they put into those calls. That's why it was critical for us to partner with the Denise Amber Lee Foundation to provide expertise in scorecard design, customization and calibration. Other QA tools exist, but no one else provides the expertise that 911 deserves."
Related: RapidSOS, Jeremy Renner partner to boost ‘mission-critical’ tools
Comments