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RapidSOS, Denise Amber Lee Foundation seek to raise emergency call standards

June 29, 2026SSN Staff

NEW YORK – RapidSOS and the Denise Amber Lee Foundation have partnered to raise the industry standard for emergency call quality assurance (QA) to 100% nationwide. For decades, public safety agencies have struggled to achieve the benchmark of 1% to 3% for manual call review. Together, RapidSOS and the Foundation are calling for a new gold standard: every single call reviewed, every dispatcher supported, and every agency equipped with the tools...

Denise Amber Lee Foundation, Michael Martin, Quality assurance (QA), RapidSOS, RapidSOS Harmony AI

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