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Tag: BBB


ADT awarded $4m in lawsuit against Alder

June 12, 2019SSN Staff

BOCA RATON, Fla.—ADT, a provider of monitored security and interactive home and business automation solutions in the United States and Canada, announced that it was awarded $3 million in compensatory damages and $1 million in punitive damages against Alder Holdings LLC, a Utah-based company.ADT filed an unfair competition lawsuit against Alder for deceptive sales practices. The jury in the case returned a verdict in favor of ADT, finding that Alder engaged in, and was liable for, deceptive...

ADT, Alder, BBB

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BBB teams with security industry to fight fraud

May 23, 2018Paul Ragusa

BATON ROUGE, La.—As one of the leading states for deceptive sales practices, Louisiana consumers will be targets of deceptive doorknockers this summer who con them into switching their alarm service. Common ploys include offering an “upgrade,” or saying their current alarm company is “out-of-business.” To combat these elicit practices, the Better Business Bureau teamed up with the Louisiana State Fire Marshal, local victims, ADT and national industry associations...

ADT, BBB, Better Business Bureau, deceptive sales practices, The Monitoring Association (TMA)

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Pinnacle touts change in organizational culture

December 16, 2010Tess Nacelewicz

OREM, Utah—Pinnacle Security COO Steve Hafen said Pinnacle has designated 2011 as “the year of the customer.” He said everyone in the summer-model company—even, say, an employee in the accounting department—will explore ways to increase customer satisfaction. Hafen told Security Systems News this month that being more customer-focused is just one of the efforts that Pinnacle, which is based here, has been making to improve its image, which Hafen said has been “unfairly...

BBB, Better Business Bureau, Pinnacle Security, Steve Hafen

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