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Tag: call center authentication


Verint to acquire Victrio

October 29, 2013Leah Hoenen

MENLO PARK, Calif.—When you hear “This call may be recorded for quality assurance,” chances are good that Verint is behind it. With the Oct. 29 acquisition of Victrio, Verint's call data can now help protect customers from fraud by using advanced voice biometric technology.“Large banks who also use our physical security solutions at the ATM level and inside the bank now have the benefit of helping fight fraud using Victrio solutions,” said Ryan Hollenbeck, senior vice...

biometrics, call center authentication, fraud detection, ryan hollenbeck, Verint, victrio, video and situation intelligence solutions

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