Tag: FieldResolve
FieldResolve expands knowledge base to 40,000+ documents
June 3, 2026SSN Staff
LOUISVILLE, Ky.—The CMOOR Group announced that its artificial intelligence (AI)-powered field support platform, FieldResolve, has expanded its technical knowledge base to more than 40,000 documents covering products from 36 manufacturers.
The expanded library is designed to support security and fire integrators working in multi-manufacturer environments, a common scenario across commercial and enterprise installations. FieldResolve now includes documentation for a wide range of access...
FieldResolve launches to help security/fire companies, enhance customer experience
January 19, 2026SSN Staff
LOUISVILLE, Ky.—As security and fire systems grow more complex, support teams are under increasing strain. Long hold times, repeat truck rolls, and delayed issue resolution have become common and costly across the industry. The launch of FieldResolve is intended to change how those problems are handled.
FieldResolve is a support AI platform designed to help technicians in the field, manufacturer tech support teams, and system end users resolve issues faster, with fewer escalations and...