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FieldResolve launches to help security/fire companies, enhance customer experience

January 19, 2026SSN Staff

LOUISVILLE, Ky.—As security and fire systems grow more complex, support teams are under increasing strain. Long hold times, repeat truck rolls, and delayed issue resolution have become common and costly across the industry. The launch of FieldResolve is intended to change how those problems are handled. FieldResolve is a support AI platform designed to help technicians in the field, manufacturer tech support teams, and system end users resolve issues faster, with fewer escalations and...

Artificial Intelligence (AI), Connie Moorhead, David Morgan, Doug Tarnowsky, FieldResolve, Kidde Global Solutions, The CMOOR Group

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