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Avoiding the Internet of Broken Things in the smart home, and customer attrition

May 14, 2014Tess Nacelewicz

DALLAS—The Internet of Things, the connectivity of devices, systems and services in today's interactive world, makes the connected home possible. But if those smart home devices don't work because of even just one glitch in the connected system, attrition rates will rise.That was the concern voiced in a webinar this spring titled “Supporting the Connected Home: Preventing the Internet of Broken Things.” The basic message of the webinar, hosted by Parks Associates, a market research...

James Morehead, Parks Associates, Physical Security, Support.com