Tag: Support.com
Smart homes—all is not golden?
March 23, 2016Paul Ragusa
While the “smart home” may be a vision of the future—with the rise in interest and demand for these technologies and services continuing unabated—all is not golden in this quickly emerging world of interconnectedness. Potential concerns include cost, ease of set-up and self-service, and support services. Following data released in December by Argus Insights that shows growth in consumer demand for connected home devices slowing in 2015, findings from a recent survey reveal...
Avoiding the Internet of Broken Things in the smart home, and customer attrition
May 14, 2014Tess Nacelewicz
DALLAS—The Internet of Things, the connectivity of devices, systems and services in today's interactive world, makes the connected home possible. But if those smart home devices don't work because of even just one glitch in the connected system, attrition rates will rise.That was the concern voiced in a webinar this spring titled “Supporting the Connected Home: Preventing the Internet of Broken Things.” The basic message of the webinar, hosted by Parks Associates, a market research...