Tag: RapidSOS Unite
RapidSOS says Harmony ‘not generic AI’
June 13, 2025Ken Showers, Managing Editor
NEW YORK — RapidSOS announced a new agreement with Global Medical Response (GMR) during its 2025 innovation day to accelerate air ambulance requests with RapidSOS UNITE.
The company touted the expansion of the product as a transformation in how Emergency Communication Centers (ECCs) request air medical support. In a live streamed video event, the company praised the virtues of its AI-powered support platform Unite and its Harmony copilot feature which CEO Michael Martin described...
Updates coming to RapidSOS UNITE in early 2025
December 11, 2024SSN Staff
NEW YORK — RapidSOS has said that RapidSOS UNITE will bring enhancements in early 2025 to simplify workflows for 911 telecommunicators by further unifying emergency intelligence with RapidSOS HARMONY for one AI-powered, end-to-end platform.
RapidSOS cited a growing 911 staffing shortage as the impetus to improving the functionality of its platform.
“911 does incredible, heroic work every day despite increased call volumes, less staff, and disparate systems,” said Michael Martin,...
RapidSOS’s answer to monitoring in digital age: ‘Intelligent safety’
May 22, 2024Ken Showers, Managing Editor
NEW YORK — RapidSOS has spent the last few years trying to enhance operator experience in monitoring centers by improving delivery of critical data and staffing shortages. The company’s answer: Unite and Harmony.
During its 2024 Innovation Day, the company revealed RapidSOS Unite, the latest evolution of its intelligent safety response platform; and RapidSOS Harmony, an AI co-pilot system for 911 operators and first responders.
“Intelligent safety is all about...