Tag: telemarketing
ADT sues call center over alleged scheme to divert customers to rival Vivint
June 26, 2026SSN Staff
BOCA RATON, Fla. – ADT Security has filed a lawsuit against a call center claiming that it is using deceptive practices to divert ADT customers to its largest competitor.
Allegations of impersonation
In the lawsuit, filed June 24 in the U.S. District Court for the Western District of North Carolina, ADT and its alarm services operating company ADT LLC, allege that National Sales Partners “masquerades as ADT, or an affiliate of ADT, and falsely informs the customer that ADT is no...
Monitronics faces telemarketing claims in court
January 7, 2014SSN Staff
CHARLESTON, W.V.—Lawsuits alleging Monitronics' telemarketing broke federal law are proceeding in West Virginia, where a multidistrict litigation has been created to handle the issue. Monitronics denies wrongdoing.
In the suits, the districts claim Monitronics violated the Telephone Consumer Protection Act when its employees made telemarketing calls to people on the Do Not Call Registry, according to a report in the West Virginia Record.
In a statement sent to Security Systems News, a Monitronics...