Tag: Vivint Smart Home
ADT sues call center over alleged scheme to divert customers to rival Vivint
June 26, 2026SSN Staff
BOCA RATON, Fla. – ADT Security has filed a lawsuit against a call center claiming that it is using deceptive practices to divert ADT customers to its largest competitor.
Allegations of impersonation
In the lawsuit, filed June 24 in the U.S. District Court for the Western District of North Carolina, ADT and its alarm services operating company ADT LLC, allege that National Sales Partners “masquerades as ADT, or an affiliate of ADT, and falsely informs the customer that ADT is no...
NRG crushes Q1, residential shows progressive results
May 28, 2025Ken Showers
HOUSTON — NRG Energy is surging out of the gate in 2025 with a record breaking Q1 performance and some welcome traction in its residential vertical led by Vivint Smart Home.
Smart Home customer growth saw a 6% net increase and a strong margin expansion of 4% in Q1 2025 compared to the same period in 2024. The segment also saw a continuing record high retention rate of 90%.
“Our results were driven by a mix of expanded margins, favorable weather and excellent commercial...
TMA appoints Becht new co-chair for NextGen committee
May 14, 2024SSN Staff
MCLEAN, VA – The Monitoring Association (TMA) announced that it has appointed Amy Becht to the co-chairmanship of its NextGen Committee.
In this role, Becht joins seated Committee Co-Chair Jessica Lambert, AvantGuard Monitoring Centers, in leading the committee. Becht is currently the director of monitoring for Vivint Smart Home.
“Through programs like NextGen, newer professionals can gain valuable insights, industry-specific knowledge, and leadership skills that can accelerate...
Z-Wave Alliance offers additional silicon resource and certification house
August 16, 2023SSN Staff
BEAVERTON, Ore. – The Z-Wave Alliance has launched Trident IoT, a technology and engineering company focused on simplifying RF development and decreasing time-to-market for connected device manufacturers.
A standards development organization dedicated to advancing the smart home and Z-Wave Technology, the Z-Wave Alliance has announced that Trident IoT will be a direct supplier of Z-Wave silicon chips and modules, offering product design and development services. According...
CPI Security wins lawsuit against Vivint Smart Home for deceptive sales practices
February 17, 2023Ken Showers
CHARLOTTE, N.C. – Judgment was rendered on Feb. 17 as a jury awarded CPI Security more than $189 million in damages in a deceptive sales practice lawsuit against Vivint Smart Home.
Originally filed in 2020, the lawsuit went to court early in 2022 accusing Vivint of “false and deceptive sales practices on the doorsteps and in the homes of significant numbers of CPI customers across the Southeast” in an effort to take over their alarm systems.
“While we’re...
Vivint charity organization reaches new milestones in 2022
December 29, 2022SSN Staff
PROVO, Utah – Smart home company Vivint, in partnership with its Vivint Gives Back charity, announced that it hit new milestones after another successful year of charitable activities.
Thanks to the help of the community, Vivint and company employees, Vivint Gives Back was able to impact the lives of over 6,000 people across the globe, raising nearly $3 million for different charitable programs ranging from disaster relief to STEM (Science, Technology, Engineering, and Math) camps....
Vivint Smart Home, CPI Security deceptive practices trial to get underway
January 3, 2022SSN Staff
CHARLOTTE, N.C.—Security companies Vivint Smart Home and CPI Security head to court this week over CPI’s claim that Vivint used, as outlined in the lawsuit filed in September 2020, “false and deceptive sales practices on the doorsteps and in the homes of significant numbers of CPI customers across the Southeast.”
In its complaint, CPI stated that sales representatives for the Provo, Utah-based Vivint, “posing as CPI employees or affiliates, have bound CPI customers...
Vivint partners with Freedom Forever to offer more energy saving options
July 26, 2021SSN Staff
PROVO, Utah—Vivint Smart Home announced that it has entered into a strategic partnership with Freedom Forever, one of the largest national residential solar system installers. Vivint said the relationship between the two companies will help homeowners get a step closer to living in a smart home that generates as much energy as it uses.
“Joining forces with Freedom Forever broadens our offering and provides value to customers who are worried about the environment and skyrocketing energy...
Vivint completes refinancing, secures new credit facility
July 12, 2021SSN Staff
PROVO, Utah—Vivint Smart Home, Inc. announced that it successfully completed its latest round of refinancing efforts, including securing a new credit facility and revolving line of credit.
According to the details of the deal, APX Group, Inc., an indirect, wholly owned subsidiary of the company, completed its offering of $800 million aggregate principal amount of 5.75 percent senior notes due 2029 in a private placement.
Vivint also announced that, concurrently with the Notes offering,...
Vivint Smart Home names David Bywater as new CEO
June 9, 2021SSN Staff
PROVO, Utah—Vivint Smart Home, Inc. announced that David Bywater has been appointed chief executive officer. This follows Todd Pedersen stepping down as CEO of Vivint Smart Home, although he will remain a member of the board of directors. Bywater will also be joining the company’s board of directors. These changes will become effective on June 15, 2021.
“We are pleased to have a leader with David’s robust skillset and intimate understanding of our business and operations...