Everon’s multifamily acquisition to boost commercial growth

NEW YORK—With its acquisition of ADT’s B2B multifamily business in September, Everon is not only expanding its commercial security footprint - it’s gaining a strategic edge in one of the industry’s most dynamic verticals.  

During an interview at the Security Industry Association’s (SIA’s) Securing New Ground (SNG) conference, CEO Don Young explained that the deal positions Everon for long-term growth, deeper customer relationships, and enhanced technology offerings. 

“We’re already an established premier provider in the multifamily space,” said Young. “Now, we’re looking to leverage Everon’s broader capabilities and reputation to tap into the referral-driven nature of the commercial industry.” 

Young emphasized that the multifamily segment is rich with opportunity for cross-pollination. “We expect to use our position in multifamily to earn referrals and expand into other affinity opportunities,” he said. 

Technology evolution: enhancing what works 

Everon plans to build on the solid technology foundation already in place for multifamily customers. “We’re not looking to move off those platforms,” Young said. “Instead, we’re enhancing them - starting with life safety, intrusion, and access control solutions for the buildings themselves.” 

For in-unit technology, Everon is currently evaluating offerings from multifamily property technology (PropTech) partners PointCentral and IOTAS, with Young describing the process as “early learning.” The acquisition also brings immediate integration with property management software - a capability Everon previously lacked.  

“This takes us from zero to 100 overnight,” Young said.  

Security challenges: familiar territory 

While multifamily properties have unique operational dynamics, Young sees their core security needs as consistent with other commercial verticals.  

“Whether it’s life safety, access control, or video surveillance, the concerns are largely the same,” he said. “Video, in particular, is going to get the most attention - not just for recording, but for analytics and AI-driven insights.” 

Customer retention: a well-exercised muscle 

Everon is applying its proven customer retention strategy to the multifamily segment from day one. “We’re hyper-focused on retention,” Young said. “Every site, every dollar of RMR (recurring monthly revenue) matters. We’ve got the processes, people, and technology in place to reinforce value and deliver more when needed.” 

He added that Everon’s existing infrastructure is already being deployed to support multifamily customers. “We’re leveraging a very well-exercised muscle on behalf of the multifamily folks we’ve inherited,” Young stated.  

Reflecting on the timing of the acquisition, Young said, “This is a deal that probably should’ve happened two years ago. But I’m glad it’s done now. The transition is going smoothly, and we’re excited to have the multifamily team with us.”