Motorola Solutions expands Assist AI for 911

CHICAGO – Motorola Solutions has expanded its Assist AI agents and features for the 911 workflow, designed to automatically translate calls in real-time and share live 911 call audio directly with field units.

The Interpreter Agent and live audio streaming capability are natively integrated into the company’s computer-aided dispatch (CAD) software and mobile applications that deliver 911 intelligence directly to first responders.

The communication gap between receipt of a 911 call and the arrival of translation services can delay emergency response by over 70 seconds, says the company. Interpreter Agent automatically identifies a caller's language in a matter of seconds and enables real-time, automatic two-way voice-to-voice translation plus transcriptions so critical details can be communicated quickly and clearly.

"In an emergency, speed and clarity almost always improve safety outcomes," said Jeremiah Nelson, corporate vice president, Motorola Solutions. "Removing time-consuming communication barriers between 911 call handlers and the community allows the right kind of help to get to the caller faster.”

Additionally, first responders can now access real-time 911 conversational context in the field. They can listen to live calls, view highlighted keywords and review both concise summaries and detailed transcriptions. This seamless flow of data bridges the gap between dispatch and the field, so first responders can arrive at the scene better prepared, helping to save critical time and improve outcomes. The live data is simultaneously pushed to the agency’s real-time operations center, so they can dispatch additional resources, for example, drones equipped with an EpiPen or automated external defibrillator (AED). 

Related: Motorola Solutions to acquire D-Fend Solutions for $1.5B 

Photo courtesy of Motorola Solutions