Brivo creates chief customer officer role, taps Hans Kahler
By SSN Staff
Updated 2:26 PM CDT, Fri October 2, 2026
AUSTIN, Texas—Brivo has created a new executive leadership position focused on customer experience and has named Hans Kahler as the company’s chief customer officer (CCO).
The appointment was announced by Brivo founder and CEO Dean Drako, who said the new role reflects the company’s commitment to customer satisfaction as it continues its global growth.
“As Brivo reaches new levels of growth around the globe, we’re expanding our efforts to ensure Brivo is easy to do business with, listens to customer feedback, proactively solves customer challenges, and delivers exceptional support every step of the way,” Drako said.
According to the company, Kahler will be responsible for driving customer experience initiatives and serving as a voice of the customer across the organization.
Prior to rejoining Brivo, Kahler served as chief operating officer of the combined Brivo and Eagle Eye Networks organization, overseeing operations following the merger of the two companies. He previously spent more than 12 years at Eagle Eye Networks, including stints as chief operations officer and vice president of operations.
Kahler said he is eager to return to the company in the newly created position.
“I’m passionate about solving customer challenges, creating value, and delivering innovative and reliable solutions, and I am honored to begin the next chapter in my journey at Brivo as CCO,” Kahler said.
Related: Brivo’s Steve Van Till on how SHIELD Certification could transform building security
Comments