Tag: hero award

DALLAS—When Monitronics dispatcher Iliana Ibanez Rodriguez took a call from Candace Lines' home, she heard nothing in response to her questions and knew something was wrong. Lines had choked on a piece of food. When she couldn't reach her medical pendant, her service dog, Samantha, stepped on the button to call for help. Rodriguez, a Monitronics dispatch operator, contacted emergency personnel, helping to save Lines' life and earning the company's first-ever Hero Award, the company announced...