Tag: hero award
Monitronics dispatcher, family dog save woman's life
October 7, 2013SSN Staff
DALLAS—When Monitronics dispatcher Iliana Ibanez Rodriguez took a call from Candace Lines' home, she heard nothing in response to her questions and knew something was wrong.
Lines had choked on a piece of food. When she couldn't reach her medical pendant, her service dog, Samantha, stepped on the button to call for help.
Rodriguez, a Monitronics dispatch operator, contacted emergency personnel, helping to save Lines' life and earning the company's first-ever Hero Award, the company announced...