CIA Security wins CSAA Five Diamond Certification

VIENNA, Va.--The CSAA announced in late November that yet another central station had achieved Five Diamond Certification. Commercial Instruments & Alarm Systems, Inc. of Fishkill, N.Y. earned the certification by putting 100 percent of its central station operators through the CSAA's Central Station On-Line Operator Training Course. Available training courses cover virtually all phases of central station communications with customers, law enforcement, fire and emergency services communications centers. In order to achieve Five Diamond Certification each and every operator at a central station must have not only passed the course, but demonstrated: proficiency in alarm verification, which helps reduce false alarms; proficiency in communications with public safety answering points, such as 911 and other emergency responders; knowledge of electronic communications equipment, including radio; an understanding of the codes and standards of such organizations as Underwriters Laboratories, the National Fire Protection Association, Factory Mutual and others; as well as proficiency in the area of emergency preparedness under a wide scenario of possibilities. There are approximately 2,700 central stations in the United States, which communicate and interact with the law enforcement, fire and emergency service agencies. Of this group, fewer than 100 centrals have achieved Five Diamond status. The CSAA's online training offerings are administered by Louisville, Ky.-based CMOOR Group. Central station managers interested in undergoing the Five Diamond Certification process can check out the offerings and demo the course for free at www.csaaalarmtraining.com/index.php.