COPS Monitoring promotes Dream Rovira to site manager of Florida operations

WILLIAMSTOWN, N.J.—COPS Monitoring has promoted Dream Rovira to site manager of Florida operations, elevating a company veteran who began her career as a dispatcher and most recently served in a leadership role at the company’s Lewisville, Texas, monitoring center.

In her new role, she will oversee staffing, training, employee development, service quality and overall operational performance at the monitoring center. According to the company, she played a key role in helping re-establish its MPERS division and supported the operation’s growth during the first half of 2026.

“I’ve watched Dream grow from someone learning the operation to someone other leaders rely on,” said Jim McMullen, president and COO of COPS Monitoring. “She’s willing to step into difficult situations, she follows through, and she cares about the people around her. We saw that in Lewisville, especially as the team took on MPERS and continued to grow.”

McMullen said Rovira’s leadership, communication skills, accountability and operational knowledge were key factors in her selection for the Florida position.

For Rovira, the move represents both a professional and personal milestone

“When I started at COPS as a dispatcher, I wasn’t thinking about someday running an entire site,” Rovira said. “I was focused on learning the job and doing it well. Every new role taught me something different, and I’ve been fortunate to work with people who challenged me and trusted me with more responsibility.”

Rovira said one of her priorities will be building on the foundation established at the Florida monitoring center, which includes a number of long-tenured employees. She said she plans to focus on supporting that experienced workforce while helping develop future employees and leaders.

“Dream’s path is one we’re especially proud of because it happens throughout COPS,” McMullen said. “Most of our managers started in entry-level roles, so they know what the job asks of people because they’ve done it themselves. Dream has grown with the company, learned the operation from the ground up, and now has the opportunity to do the same thing for the people she’ll lead in Florida.” 

Related: COPS Monitoring names Meg A. Watt director of marketing & communications