Tag: Jim McMullen
COPS Monitoring promotes Dream Rovira to site manager of Florida operations
October 6, 2026SSN Staff
WILLIAMSTOWN, N.J.—COPS Monitoring has promoted Dream Rovira to site manager of Florida operations, elevating a company veteran who began her career as a dispatcher and most recently served in a leadership role at the company’s Lewisville, Texas, monitoring center.
In her new role, she will oversee staffing, training, employee development, service quality and overall operational performance at the monitoring center. According to the company, she played a key role in helping re-establish...
Registration opens for The Monitoring Association’s 2026 OPSTech conference
May 14, 2026SSN Staff
MCLEAN, Va.—The Monitoring Association (TMA) has opened registration for its OPSTech 2026 conference, scheduled for Aug. 31–Sept. 2 in Dallas.
The annual event brings together monitoring center leaders, technology providers and operations professionals for peer-driven discussions focused on improving monitoring performance and operations.
A key component of this year’s program will be a monitoring center tour hosted by COPS Monitoring at its Lewisville, Texas, facility.
“We...
Kat Tallman named executive vice president at COPS Monitoring
April 16, 2026SSN Staff
WILLIAMSTOWN, N.J.—COPS Monitoring announced that Kat Tallman has been named executive vice president of software and technology.
Tallman’s promotion expands the leadership of a respected executive whose deep experience across operations and technology will help strengthen innovation, support dealers, and enhance the service that protects their customers.
Tallman began her career with COPS in 2000 as an alarm dispatcher and built her leadership foundation from the monitoring...
COPS Monitoring partners with RelyOn for AI-powered mobile safety
March 3, 2026SSN Staff
WILLIAMSTOWN, N.J. — COPS Monitoring and RelyOn today announced a strategic partnership that brings AI-powered mobile personal safety to the U.S. security company channel.
RelyOn's AI-driven personal safety platform combines real-time location awareness, proactive threat detection, and intelligent safety features with 24/7 professional monitoring through COPS' Five Diamond-certified central stations.
“This partnership creates a powerful new...
Shannon Handy promoted to site manager of COPS Monitoring’s N.J. operations
February 2, 2026SSN Staff
WILLIAMSTOWN, N.J.—COPS Monitoring has announced the promotion of Shannon Handy to site manager of its New Jersey operations, recognizing her 10 years of service, leadership growth, and continued commitment to operational excellence.
Handy has spent her entire career at COPS Monitoring in the New Jersey monitoring center. She has progressed through multiple roles, including dispatcher, shift supervisor, shift manager, hiring agent, and, most recently, assistant site manager. Her advancement...
COPS Monitoring promotes Rovira
November 20, 2025SSN Staff
LEWISVILLE, Texas — COPS Monitoring has announced the promotion of Dream Rovira to assistant site manager of its Lewisville operations department, recognizing her strong leadership, outstanding communication skills, and her proven ability to motivate and inspire others.
Since joining COPS more than three years ago, Rovira has advanced through key roles, including dispatcher, shift supervisor, and shift manager. Known for her collaborative approach and ability to bring people together, Rovira fosters...
COPS Monitoring promotes Nicole Black to executive vice president of finance
September 18, 2025SSN Staff
WILLIAMSTOWN, N.J.—COPS Monitoring, a provider of professional monitoring services in North America, has announced the promotion of Nicole Black to executive vice president of finance.
Black joined COPS Monitoring nearly a decade ago as Accounting Manager and quickly distinguished herself with her professionalism, expertise, and adaptability. In a short time, she was promoted to assistant vice president of finance, followed by her elevation to vice president of finance in 2020. At every...
COPS Monitoring launches ASAP
August 26, 2025SSN Staff
WILLIAMSTOWN, NJ — COPS Monitoring, a provider of professional monitoring services in North America, has announced the official launch of ASAP (Automated Secure Alarm Protocol) across its network of UL-listed monitoring stations.
This technology enables the direct electronic transmission of alarm data to public safety answering points (PSAPs), significantly enhancing response times and accuracy.
ASAP eliminates the need for traditional phone calls to 911 centers by securely transmitting...
COPS Monitoring makes significant technology investment
October 31, 2024SSN Staff
WILLIAMSTOWN, N.J.—COPS Monitoring, a provider of alarm monitoring services, has announced a significant six-figure technology investment.
The data storage upgrade to NetApp's newer state-of-the-art Storage Area Network (SAN) is a testament to COPS Monitoring's unwavering dedication to technological advancement, ensuring reliable and secure services for COPS Monitoring dealers and their customers, according to the company.
"We understand that back-end upgrades may not sound...
Essence partners with monitoring station software providers to integrate MyShield
August 8, 2024SSN Staff
HERZLIYA, Israel—Essence Security has announced the integration of its proactive, smoke-generating intruder prevention solution, MyShield, with major monitoring station software providers around the world, including American provider COPS Monitoring and German software company EBÜS.
Additional software providers integrated with MyShield include ESI France, Azursoft, Insocam, NXGEN, AlarmControl, Mastermind, Moni, Shrakrak, AlarmSpace, and SoftGuard.
As a result of...