Tag: Jim McMullen
COPS Monitoring partners with RelyOn for AI-powered mobile safety
March 3, 2026SSN Staff
WILLIAMSTOWN, N.J. — COPS Monitoring and RelyOn today announced a strategic partnership that brings AI-powered mobile personal safety to the U.S. security company channel.
RelyOn's AI-driven personal safety platform combines real-time location awareness, proactive threat detection, and intelligent safety features with 24/7 professional monitoring through COPS' Five Diamond-certified central stations.
“This partnership creates a powerful new...
Shannon Handy promoted to site manager of COPS Monitoring’s N.J. operations
February 2, 2026SSN Staff
WILLIAMSTOWN, N.J.—COPS Monitoring has announced the promotion of Shannon Handy to site manager of its New Jersey operations, recognizing her 10 years of service, leadership growth, and continued commitment to operational excellence.
Handy has spent her entire career at COPS Monitoring in the New Jersey monitoring center. She has progressed through multiple roles, including dispatcher, shift supervisor, shift manager, hiring agent, and, most recently, assistant site manager. Her advancement...
COPS Monitoring promotes Rovira
November 20, 2025SSN Staff
LEWISVILLE, Texas — COPS Monitoring has announced the promotion of Dream Rovira to assistant site manager of its Lewisville operations department, recognizing her strong leadership, outstanding communication skills, and her proven ability to motivate and inspire others.
Since joining COPS more than three years ago, Rovira has advanced through key roles, including dispatcher, shift supervisor, and shift manager. Known for her collaborative approach and ability to bring people together, Rovira fosters...
COPS Monitoring promotes Nicole Black to executive vice president of finance
September 18, 2025SSN Staff
WILLIAMSTOWN, N.J.—COPS Monitoring, a provider of professional monitoring services in North America, has announced the promotion of Nicole Black to executive vice president of finance.
Black joined COPS Monitoring nearly a decade ago as Accounting Manager and quickly distinguished herself with her professionalism, expertise, and adaptability. In a short time, she was promoted to assistant vice president of finance, followed by her elevation to vice president of finance in 2020. At every...
COPS Monitoring launches ASAP
August 26, 2025SSN Staff
WILLIAMSTOWN, NJ — COPS Monitoring, a provider of professional monitoring services in North America, has announced the official launch of ASAP (Automated Secure Alarm Protocol) across its network of UL-listed monitoring stations.
This technology enables the direct electronic transmission of alarm data to public safety answering points (PSAPs), significantly enhancing response times and accuracy.
ASAP eliminates the need for traditional phone calls to 911 centers by securely transmitting...
COPS Monitoring makes significant technology investment
October 31, 2024SSN Staff
WILLIAMSTOWN, N.J.—COPS Monitoring, a provider of alarm monitoring services, has announced a significant six-figure technology investment.
The data storage upgrade to NetApp's newer state-of-the-art Storage Area Network (SAN) is a testament to COPS Monitoring's unwavering dedication to technological advancement, ensuring reliable and secure services for COPS Monitoring dealers and their customers, according to the company.
"We understand that back-end upgrades may not sound...
Essence partners with monitoring station software providers to integrate MyShield
August 8, 2024SSN Staff
HERZLIYA, Israel—Essence Security has announced the integration of its proactive, smoke-generating intruder prevention solution, MyShield, with major monitoring station software providers around the world, including American provider COPS Monitoring and German software company EBÜS.
Additional software providers integrated with MyShield include ESI France, Azursoft, Insocam, NXGEN, AlarmControl, Mastermind, Moni, Shrakrak, AlarmSpace, and SoftGuard.
As a result of...
COPS Monitoring dispatcher recognized as Operator of the Year
February 8, 2024SSN Staff
WILLIAMSTOWN, N.J. – COPS Monitoring, a provider of professional monitoring services, announced that one of its dispatch team members, Dorjan Engram, has been recognized as the Integration Association of Florida's (IAF's) Operator of the Year.
COPS said that this prestigious award acknowledges Engram's exceptional dedication, outstanding performance, and unwavering commitment to the safety and well-being of the dealers, customers, and communities that COPS serves.
The IAF...
COPS Monitoring welcomes first K-9 assistant
February 28, 2023SSN Staff
WILLIAMSTOWN, N.J. – Alarm monitoring service COPS Monitoring has welcomed its first K9 assistant, Kovu, into the workforce.
While there are roughly half a million service dogs at work in the United States alone, not every work environment is safe or hospitable for their “paw”-ticipation. However, at COPS Monitoring Kovu has found an ideal home.
“I can’t tell you just how pleased I am that COPS Monitoring is the perfect atmosphere for employees and their service...
COPS Monitoring, security pros step up to help children through Mission 500
September 17, 2021SSN Staff
BOYNTON BEACH, Fla.—The annual “Back to School Backpack” event organized by Mission 500 for students at Crosspointe Elementary School in Boynton Beach, Fla., has bought essential school supplies, provided by the generous efforts of COPS Monitoring and individual donors in the security industry.
The team at COPS Monitoring came together once again to outfit students at Crosspointe Elementary with essential supplies and notes of encouragement to kick off another successful school...