Doyle Security Systems consolidates market in NY

ROCHESTER, N.Y.—Doyle Security Systems’ recent acquisition of the security division of Fredonia, N.Y.-based DFT Communications (Dunkirk & Fredonia Telephone Company) continues the company’s efforts to expand regionally, says President/CEO Jack Doyle.  

“On acquisitions, we continue to be interested regionally and for the right types of opportunities,” Doyle said. “We continue to try to fill the pipeline and invest the resources we have to grow in New York State primarily, so that's one continued focus.”  

The acquisition came about when DFT Communications decided to focus on its telecommunications (telco) and IT accounts and sell off its 2,100 security accounts - 55% commercial, 45% residential. 

DFT’s security accounts are a great opportunity to consolidate market share in New York State, especially in Dunkirk, Fredonia, and Jamestown, where DFT and a few other companies have had a business stranglehold, Doyle says. 

“For us it adds a new area right in between two key areas for us that, for some of our statewide customers, offers us a lot of depth and synergy to be able to service their organizations and bring some really talented new minds to the company,” he explained. “It's a win in a lot of ways.” 

As part of the acquisition, service and installation work will continue to be provided by DFT security employees, who will be joining the Doyle team. Doyle Security will also retain DFT’s Fredonia office and seven employees, bringing the total number of Doyle branches up to 10, including its corporate headquarters in Rochester, N.Y. 

“They've got a tremendous, tremendous team there - a highly qualified and experienced group of technicians and a sales and operations leader named Brian Azzarella, who's very active in the Western New York chapter of ELSA [Electronic & Life Safety Association] and very active in the industry,” Doyle says. “It's a great operation.”  

Early feedback from the acquisition has been very positive, from both employees and customers, Doyle says. 

“Everyone's come on board,” he said. “The response from the customers has been really strong so far, and we've been working hard at integrating them. Every day we're getting a little bit closer to that. It's just been a great fit culturally and in every other way.”