Tag: EMERgency24
Remote guarding push: Emergency24, Worldview join forces
June 24, 2026Cory Harris, Editor
DES PLAINES, Ill., and RANDBURG, South Africa—Remote guarding is moving from niche to necessity - and Emergency24’s new partnership with Worldview Monitoring is aimed at helping U.S. dealers and central stations keep pace.
The alliance brings together Emergency24’s dealer network and central station operations with Worldview Monitoring’s decade-long focus on video monitoring, creating a path for monitoring centers and dealers to adopt remote guarding without building...
Emergency24 names Melissa Hence as director of conversions
June 5, 2026SSN Staff
DES PLAINES, Ill.—Emergency24 has appointed Melissa Hence as director of conversions, a newly created role aimed at supporting the company’s growth and expanding dealer network.
Hence brings 26 years of experience in the alarm monitoring industry, including work in account management, central station operations and data accuracy. She has led complex account conversions, focusing on maintaining continuity and service performance during transitions.
In her new role, Hence will oversee...
Emergency24, Worldview Monitoring partner to support scalable remote guarding
June 5, 2026SSN Staff
DES PLAINES, Ill., and RANDBURG, South Africa—Emergency24 and Worldview Monitoring have formed a strategic partnership aimed at helping monitoring centers, dealers and security providers scale remote guarding services across the U.S.
The partnership combines Emergency24’s monitoring infrastructure and dealer network with Worldview Monitoring’s experience delivering remote guarding services. The companies say the collaboration is designed to help providers introduce and expand...
Emergency24 appoints Joe Parisi as director of customer experience
January 12, 2026SSN Staff
DES PLAINES, Ill.—Emergency24, a family-owned, independent central station serving alarm dealers nationwide, has announced that Joe Parisi has joined the company as director of customer experience, effective immediately.
In this new role, Parisi will focus on strengthening the dealer experience across monitoring operations, data entry, onboarding, technology, and ongoing dealer support. His leadership will support Emergency24’s long-standing commitment to service consistency, operational...
Emergency24 announces partnership with Intrado
June 3, 2025SSN Staff
DES PLAINES, Ill.—Emergency24, a provider of third-party central station alarm monitoring, has announced a partnership with global emergency communications provider Intrado Life & Safety, Inc.
Emergency24 now integrates with Intrado’s Emergency Data Broker alarm solution, digitally connecting alarm events directly to more than 600 911 centers across the United States.
This strategic collaboration marks a significant leap forward in emergency response efficiency. By leveraging Intrado’s...
Emergency24 appoints Tom McNeil as VP of sales and marketing
December 13, 2022SSN Staff
DES PLAINES, Ill.—Alarm monitoring equipment provider Emergency24, announced it has hired Tom McNeil as its new vice president of sales and marketing.
McNeil brings more than 20 years of experience and knowledge of the monitoring sector to Emergency24. With his depth and breadth of experience in various sales leadership roles with multiple central stations, McNeil’s proven track record in sales and marketing and personal approach to helping alarm companies is anticipated to elevate...
EMERgency24 hires new VP of operations and administration
December 5, 2018Spencer Ives
EMERgency24, a network of wholesale monitoring centers headquartered in Des Plaines, Ill., recently named Steve Mayer its vice president of operations and administration. Mayer will replace long-time executive, Patrick Devereaux, who has retired but will remain with the company in an advisory role.
Prior to joining EMERgency24, Mayer served as the VP of operations for Cook's Direct, an Illinois-based distribution company. He has also worked in finance, operations, corporate real estate and...
EMERgency24 celebrates 50 years in business
September 17, 2018Spencer Ives
DES PLAINES, Ill.—EMERgency24, a wholesale monitoring company headquartered here, is now marking its 50th anniversary. Over those years the company has added on several locations, seen sweeping technological changes and grown steadily.Dante Monteverde Sr. started Alarmtronics Inc. in 1967, a company that installed alarm systems and monitored for itself and other companies, in Chicago. In April 1971, it changed its name to Emergency Data Computer Center Inc., coinciding with a new exclusive...
EMERgency24 offers 'filtered monitoring'
January 6, 2016Spencer Ives
DES PLAINES, Ill.—Offering “filtered monitoring” has helped third party central EMERgency24 expand its video options for dealers, according to Kevin Lehan, company PR manager.“Filtered monitoring places part of the responsibility of the decision to dispatch on the end user,” Lehan told Security Systems News. End users review video surveillance activity through their smartphone before sending it to central station operators,. This allows the building owner to weed out...
Monitoring stations with an edge: Earning dealer loyalty
August 26, 2015Kenneth Z. Chutchian
YARMOUTH, Maine—It's supposed to be a win-win when wholesale central monitoring stations want to manage, service or purchase accounts from alarm dealers. The dealer can acquire some capital. The central station builds its portfolio. This business relationship can be sweet, as when central stations offer perks to purchase accounts. Or it can go sour when the central station and the dealer, after an account transfer, wind up competing with each other for customers.
The only chance that...