Tag: SGS

MEQUON, Wis.—Secure Global Solutions, a provider of central station technologies like its Stages platform, has patented its Network Navigator, an easy-install device ensuring a secure connection for communications.The device encrypts data sent through it, Lisa Pettay, chief strategy officer for SGS, told Security Systems News. After being set up, users “have this secure communication tunnel that ensures that whatever is being sent over it has not been tampered with … and can trust the...

SAN ANTONIO—United Central Control is switching to SGS' Stages for its central station automation, giving UCC dealers expanded access to mobile applications and improving efficiencies to reduce alarm-processing errors, company officials told Security Systems News. UCC President Teresa Gonzalez said the wholesale monitoring provider, based here, took two years to determine which automation software would be best for its 500 dealers. “We needed to look at where we are headed with...

DALLAS—A new technology partnership aims to simplify and speed up 911 dispatch for central stations. Furthermore, the partnership aligns with current efforts on the part of the Central Station Alarm Association and the Association of Public-Safety Communications Officials. Both the CSAA and APCO are working to streamline and automate central station/public safety answering point (PSAP) communications. A PSAP is a call center responsible for answering calls to an emergency telephone number...

PROVO, Utah—Vivint announced on March 17 that it was in the process of transferring all of its more than 500,000 monitored accounts to Secure Global Solutions' stages central station automation platform. Vivint expects to have the transfer completed by the end of April, with both of Vivint's monitoring centers going through the switch over. What prompted the move? “Stages simplifies the job of our dispatchers, allowing them to focus on providing the exceptional service we require,”...

OGDEN, Utah—AvantGuard Monitoring Centers has converted all of its 110,000 accounts to the stages central station platform from SGS. The move was started on Jan. 18 and completed on Feb. 2 and, according to AvantGuard president Josh Garner, went off without a hitch. “This was a huge undertaking, but our preparation has made for a very smooth transition. When it came time for game day, we had rehearsed what would happen numerous times. There were no surprises, and really no hiccups to...